Deliveries And Returns

Delivery Information

  • Delivery

All orders placed by 5:00pm Monday-Thursday will be delivered next day, orders received on Friday before 5pm will be delivered on Monday, excluding bank holidays.

Delivery is free anywhere in the UK * when spending over £** excluding VAT. Orders below £30 incur a delivery charge of £** for delivery the next working day.

*Deliveries to: The Isle of Man, Highlands and Islands, Northern Ireland and The Channel Islands are subject to a minimum delivery charge of £***

  • Furniture Orders

Furniture orders will incur a delivery charge of £** on orders of £** or less.

  • Free Delivery

Why not take advantage of the free delivery simply by adding everyday items to your order.

Backorders & Returns

  • Backorders

Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.

Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

  • Returns

Please notify us within 14 days should you wish to return any item(s) we have supplied. Please complete a returns request which can be found in the eAccount section on this website.

  • Shortages

If any item that you have ordered does not arrive please email us with the following information:

  • Delivery note number
  • Internet order number
  • Product code and description of the item(s)
  • The quantity of each item(s) ordered
  • The quantity of each item(s) received